Privacy Policy & Data Protection

Effective Date: [e.g., October 2, 2025]

1. Introduction

At Obsession 4 Cleaning LLC ("we," "our," "the Company"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, with whom we share it, and your rights regarding your personal data.

2. Scope

This policy applies to personal information collected through electronic means (website, online forms), phone, and in-person interactions related to our commercial cleaning and related services offered by Obsession 4 Cleaning LLC in the Phoenix Metro area and surrounding communities.

3. Information We Collect

• Contact Information: name, company, title, email address, phone number, mailing address.
• Business Information: company name, industry, size, facility address.
• Contract Information: data required for quotes, contracts, and billing (e.g., tax ID if applicable).
• Facility & Service Data: property details, service history, preferences.
• Technical Data: cookies and website usage data (see “Cookies” section).
• Communications: records of communications (emails, calls, messages).

4. Why We Collect Data & Legal Basis

We process personal data for legitimate business purposes, with your consent when required, or to fulfill contractual obligations. Main purposes include:

• Providing and managing cleaning services.
• Preparing quotes, contracts, and invoices.
• Responding to inquiries and service requests.
• Improving our services and website experience.
• Complying with legal or regulatory obligations.
• Sending commercial communications or offers (with consent or based on legitimate interest).

5. Data Sharing

We do not sell your personal data. We may share information only in the following cases:

• Service Providers: CRM, accounting, payment processors, marketing platforms acting on our behalf.
• Legal Requirements: when required by law, court order, or competent authority.
• Business Transactions: in case of merger, acquisition, or reorganization, data may be transferred as assets.
• With Consent: whenever you authorize us to share information.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and gather analytics. Types of cookies include:

• Essential: required for website functionality.
• Analytics: to measure traffic and performance (e.g., Google Analytics).
• Functional: to remember preferences.
• Advertising: to provide relevant content (if applicable).

You may disable cookies in your browser settings; however, this may affect website functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect personal information against loss, misuse, or unauthorized access. While no system is 100% secure, in case of a serious incident we will notify authorities and affected individuals as required by law.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes collected and comply with legal obligations:

• Customer and contract data: retained during the business relationship and for legally required periods.
• Marketing data: retained until consent is withdrawn or deletion is requested.
• Technical/usage data: retained for a reasonable period (e.g., 12–36 months) unless legally required longer.

9. Your Rights

You may have the following rights regarding your personal data:

• Access: obtain a copy of your data.
• Rectification: correct inaccurate data.
• Erasure: request deletion (subject to legal obligations).
• Restriction: request limitation of processing.
• Portability: receive data in a structured, machine-readable format.
• Object: to processing for legitimate reasons or direct marketing.
• Withdraw Consent: at any time when processing is based on consent.

10. GDPR Notice (EU Residents)

If you are an EU resident, Obsession 4 Cleaning LLC acts as the data controller. You may exercise your rights as above and file complaints with your local Data Protection Authority.

11. CCPA Notice (California Residents)

If you are a California resident, you may have additional rights under CCPA, including:

• Request disclosure of categories of personal data collected, shared, or sold (if applicable).
• Request deletion of personal data, subject to exceptions.
• Non-discrimination for exercising your rights.

12. Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us so we can delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the "Effective Date" above. Significant changes may be communicated via email if you are a client.